Frequently Asked Questions (FAQ)

Do I need a Costco membership to order?

No.

You do not need a Costco membership to purchase from KOCOSTORE Japan.

Are your products authentic?

Yes.

All products are purchased directly from Costco Japan and shipped from Kamakura, Japan.

We only sell genuine products.

Which countries do you ship to?

We currently ship to:

• Taiwan

• Hong Kong

 

• Singapore

We may expand our shipping destinations in the future.

How much does shipping cost?

Shipping costs depend on the destination country or region and the total package weight.

Shipping charges are automatically calculated at checkout.

Please visit our Shipping Rates page for more details.

How long does shipping take?

Estimated delivery times after shipment are:

Taiwan: 3–7 business days

Hong Kong: 3–7 business days

Singapore: 4–10 business days

Delivery times may vary due to customs clearance, weather conditions, or transportation delays.

Can I track my order?

Yes.

A tracking number will be provided after shipment.

You can track your package through Japan Post EMS and your local postal service.

Will I have to pay customs duties or taxes?

Depending on your country or region, customs duties, VAT, import taxes, or customs handling fees may apply.

Any such charges are the responsibility of the customer.

Can I request a product?

Yes.

If the product is available at Costco Japan, we may be able to source it for you.

Please feel free to contact us with your request.

What happens if an item becomes unavailable?

In rare cases, a product may become unavailable after an order is placed.

If this happens, we will contact you and refund the unavailable item before shipment.

Can I order refrigerated or frozen products?

Currently, only shelf-stable products are available for international shipping.

Refrigerated and frozen products cannot be shipped overseas at this time.

Can I cancel my order?

Orders cannot be canceled once shipment preparation has begun.

Please review your order carefully before completing your purchase.

What if my item arrives damaged or incorrect?

Please contact us within 3 days of receiving your order and provide photos of the issue.

We will review the case and provide an appropriate solution.

Do you ship directly from Japan?

Yes.

All orders are shipped directly from Kamakura, Japan via EMS International Shipping with tracking included.

Are prices shown in Japanese Yen?

Yes.

All prices are displayed in Japanese Yen (JPY).

Your payment provider may convert the amount to your local currency at the applicable exchange rate.

Can I buy Japanese-exclusive Costco products?

Yes.

We specialize in carefully selected Costco Japan products, including seasonal items, limited-edition products, and Japan-exclusive Costco favorites that may not be available in your country.

 

Why choose KOCOSTORE Japan?

KOCOSTORE Japan offers carefully selected Costco Japan products, Japanese snacks, groceries, and seasonal items.

All orders are purchased in Japan, packed with care, and shipped directly from Kamakura, Japan to customers in Taiwan, Hong Kong, and Singapore.