Return and Refund Policy

We do not accept returns or exchanges for any products. All sales are final.

Due to the nature of international shipping and food products, customers cannot return purchased products to us.

If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery. This does not constitute a return. We do not require or accept the product to be returned.

To help us investigate the issue, please provide:

• Your order number
• Photos of the outer package
• Photos of the damaged, defective, or incorrect item

If we determine that the issue was our responsibility, we may issue a full or partial refund at our sole discretion. No return of the product is required.

We do not provide replacement products.

Order cancellations are not accepted after an order has been shipped.

We are not responsible for delays, customs inspections, import duties, taxes, or restrictions imposed by the destination country.

If a product becomes unavailable after your order is placed, we will refund the unavailable item and ship the remaining products whenever possible.

For questions regarding your order, please contact us at:
kocostore-ofuna@veryape.jp

KOCOSTORE Japan
Kamakura, Kanagawa, Japan